PRIVACY POLICY AND COOKIE POLICY
This privacy policy describes the processing of personal data when using the Clever Dialer websites of Sellwerk GmbH & Co. KG, including mobile applications (our ‘apps’). It also sets out the options that you have with respect to your personal data (‘Your rights’) and provides details on how you can contact us.
I. Who is the controller and how can I contact the Data Protection Officer?
The controller within the meaning of the GDPR is
Sellwerk GmbH & Co. KG
Pretzfelder Straße 7-11
90425 Nuremberg
E-mail: support@cleverdialer.com
Nuremberg Commercial Register HRA 16002
Managing Director: Dipl. Kff. Constanze Oschmann, Dipl. Kfm. Michael Oschmann
Please contact our Data Protection Officer Dr. Stefan Drewes, who you can reach at the address in the imprint or at the following email address: privacy@cleverdialer.com, for any questions you may have about how we process your personal data or about data protection in general.
II. Your rights as a data subject
Each data subject has the following rights:
- Right of access (Article 15 of the GDPR);
- Right to rectification of incorrect data (Article 16 of the GDPR);
- Right to erasure/‘right to be forgotten’ (Article 17 of the GDPR);
- Right to restriction of processing personal data (Article 18 of the GDPR); and
- Right to data portability (Article 20 of the GDPR).
You can object to the processing of personal data for the purposes of marketing, including the analysis of customer data for marketing purposes, at any time without stating any reasons for this.
The data subject also has a general right to object (see Article 21 Paragraph 1 of the GDPR). In this case, reasons must be given for the objection to data processing. If data processing is based on consent, your consent may be withdrawn at any time with future effect.
To exercise data subject rights, the easiest option is to contact support@cleverdialer.com. Otherwise, please use the address in our imprint. You also have the right to complain to data protection supervisory authorities responsible for you.
III. Processing of personal data by Sellwerk GmbH & Co. KG
We would like to give you an overview below of how we guarantee that your personal data is protected against access when you visit our website, and what types of personal data we process for what purposes and to what extent.
1. Processing personal data
The Clever Dialer website allows users to submit comments about individual phone numbers. The following data is stored when a comment is submitted:
- Rating (stars)
- Reason for call
- Comment
- Email address
- IP address
The IP address is stored to prevent misuse and attacks and is deleted after 7 days.
2. Processing data when accessing our website – log files
When you access our website, general information is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name for your internet service provider and other similar information. The IP address is also sent and used for the service requested by you. This information is required for technical reasons in order to be able to provide you with the website content you have requested, and is mandatory when using the internet.
Based on our IT security concept, the resulting log file data is saved for a period of 90 days in order to recognise and analyse any attacks against our website. The legal basis for data processing is Article 6 Paragraph 1 Sentence 1 Letter f) of the GDPR.
3. Processing data when accessing our website – your enquiries
If you send us an enquiry by email or via the contact form, we collect the data you share in order to process it and respond to your concern. We save this information for a period of up to two years for evidence purposes. The legal basis for data processing is Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR.
4. Notes on guaranteeing data security
We take technical and operational security precautions on our website to protect the personal data saved by us against third-party access, loss or misuse, and to facilitate secure data transfer.
Please note that due to the structure of the internet, it is possible for there to be unauthorised access to data by third parties. You are therefore responsible for protecting your data from misuse using encryption or other means. If appropriate security measures aren’t taken, unencrypted transmitted data in particular can be read by third parties, even if such data is sent by email.
IV. Our cookie policy
1. General information about using cookies
Our website uses ‘cookies’. Cookies are small text files that are placed on your end device and saved by your browser. They are used to make our website more user-friendly, effective and secure. We also use ‘temporary cookies’ that are automatically deleted when you close your browser (‘session cookies’), as well as persistent cookies.
You have the choice of whether to allow the use of cookies. You can make changes in your browser settings. You essentially have the choice of accepting all cookies, being notified when cookies are saved, or rejecting all cookies. If you have chosen the latter option, you may not be able to use our website to its full extent.
When using cookies, a distinction must be made between mandatory cookies and cookies for other purposes (measuring page views, advertising purposes).
2. Mandatory cookies when using the website
We use session cookies on our websites, which are required for you to be able to use our websites. This includes cookies that allow us to recognise you again when you visit the site as part of a single session. These session cookies contribute to the secure use of our website by allowing the shopping cart function and the payment process to work in a secure way.
3. Using cookies with your consent
Below we will provide you with an overview about the cookies below which are used by us with the consent you provide when you start using our website. Each time you are notified of cookies being used, you also have an opt-out option. These are cookies that record our website’s use behaviour as well as cookies that are used for advertising purposes.
a. Using cookies to record use behaviour (tracking)
Using tracking cookies allows us to recognise when users visit our website again and to assign an internal identifier ( pseudonym) to use processes. This allows us to record repeat visits to our website and to analyse them in a coherent way.
Specifically, the following tracking cookies are used:
Tracking by Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. (‘Google’). Google Analytics uses ‘cookies’, text files that are saved on your computer and allow website use to be analysed. Information collected by the cookie about your use of this website is generally sent to a Google server in the USA and saved there. Due to the activation of IP anonymisation on this website, your IP address is truncated by Google within the European Union Member States or in other signatory states to the Agreement on the European Economic Area before it is sent. A full IP address is only sent to a Google server in the USA and truncated there in exceptional cases. We instruct Google to use this information to evaluate your use of the website, to compile reports about website activities and to provide other services to us that relate to website and internet use. The IP address sent from your browser as part of Google Analytics will not be merged with other Google data.
You can prevent cookies from being saved by changing your browser settings; please note that in this case, you may not be able to use all of this website’s functions in full. You can also prevent the data generated by the cookie relating to your use of the website (inc. your IP address) from being captured and processed by Google by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
We use Google Analytics to analyse the use of our website and to make regular improvements. We are able to use these statistics to improve our offering and create designs that are more interesting for users. In the exceptional cases where personal data is sent to the USA, Google is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for saving cookies is consent (Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR). Further evaluation of the data collected by Google Analytics takes place over a period of 26 months, based on Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR.
You can also find more information about this at http://tools.google.com/dlpage/gaoptout?hl=de or at https://www.google.de/intl/de/policies/privacy/.
(general information about Google Analytics and data protection).
b. Using cookies for advertising purposes
We use cookies for marketing purposes, e.g. to display adverts that target the interests of a website visitor. They are used to limit the frequency of adverts and to measure the effectiveness of an advert. The websites and items that have been clicked on are recorded. This allows us to collect information about use habits to control interest-based advertising. This information is shared with third parties. In these cases, cookies are regularly saved directly by the advertising partner.
The following cookies are specifically used:
Using highfivve
We use cookies from highfivve GmbH, Erika-Mann-Straße 23, 80636 Munich, Germany, on our website. On the basis of corresponding contracts, highfivve GmbH enables third parties to set their own cookies on websites that are in the marketing portfolio of highfivve GmbH, or makes data collected by means of cookies available to third parties.
Cookies only ever transmit pseudonymised data. Personal identification via a cookie is not possible. The cookie does not know which user is currently accessing the browser.
Users can influence the use of cookies. Most browsers have an option to restrict or completely prevent the storage of cookies. This does not mean that a user receives fewer adverts, but rather that the adverts displayed are less relevant to them. For each cookie used, highfivve GmbH also provides detailed information about the general purpose of the cookie, the provider and the opt-out options via a software tool. highfivve also gives the user the option to just block or delete individual cookies. The following types of cookies are used by our partner highfivve GmbH:
Cookies for campaign validation
These are cookies that are used to check whether an advertising campaign has been carried out by highfivve GmbH for an advertising customer in accordance with the order. These include cookies from highfivve GmbH and the partners of highfivve GmbH, which record whether an advertising banner has been placed on a website with the agreed frequency. This serves to comply with and check the specifications agreed with a customer for implementing advertising campaigns (e.g. time period, area, avoidance of multiple mailings of the same advertising material to a user).
Cookies to achieve greater targeting accuracy
Cookies from highfivve GmbH are matched with cookies from other service providers in order to increase the probability of a hit in a particular segment (e.g. interest). highfivve GmbH uses the following cookies for such a comparison: Cookies that are set by service providers on behalf of highfivve GmbH in order to analyse tracking behaviour (pages accessed by a user); cookies that highfivve GmbH receives from third parties in order to compare them with its own segmentation; cookies that partners of highfivve GmbH set in order to achieve greater targeting accuracy and compare them with their own cookie data.
You have the option of configuring the use of cookies under cookie settings.
You can find further data protection information from highfivve GmbH at https://highfivve.com/transparenz/.
List of cookies used:
As at 29.04.2024