Privacy Web

Privacy policy for the use of the website

For Validio GmbH & Co. KG (hereinafter referred to as “Validio”), the protection of your personal data is a key concern. We therefore comply with the requirements of the relevant data protection laws, in particular the German Federal Data Protection Act (Bundesdatenschutzgesetz) and the German Telemedia Act (Telemediengesetz). In the following, we would like to inform you of the use of any personal data collected by us when you access this website. We reserve the right to amend this privacy policy at any time with effect for the future. The most recent version of this privacy policy is available on our website. Please refer to this on a regular basis in order to stay informed of applicable data protection rules and regulations.

Click here for further information on the data processing operations associated with the use of our app Clever Dialer.

  1. Personal data
    Personal data refer to any information concerning the personal or material circumstances of an identified or identifiable natural person. This includes, for example, your name, your address, your telephone number, and your e-mail address.The personal data include information on your use of our website, such as the connection data and sources that you access or that may be assigned to you. This information is generally collected through the use of log files and cookies. You can find further information on log files and cookies below.
  2. Answering enquiries
    As a general rule, you can use our website without disclosing any personal data. Any log file data are immediately deleted or anonymised. If you send us an enquiry, be it by email or using our contact form, we will collect the data communicated in this way in order to process your enquiry. Depending on the nature of your enquiry, we will contact you or provide you with the requested information.We do not disclose your personal data to third parties or use the collected data for advertising purposes unless you have given your consent or we are entitled or obliged to disclose your data due to legal regulations and/or official or court orders. In particular, this may include the provision of information for purposes of law enforcement, security or the enforcement of intellectual property rights.
  3. Use of the analysis tool Google Analytics
    This website uses Google Analytics, which is a website analytics service provided by Google Inc. (hereinafter referred to as “Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer to help us analyse your use of our website. The information generated by the cookie on your use of the website is generally transmitted to a Google server in the United States and stored there. As IP anonymization is activated on this website, your IP address is truncated within Member States of the European Union or contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the United States and truncated there.Google will use this information on behalf of the operator of this website for the purposes of evaluating your use of this website, compiling reports on website activity for website operators and providing them with other services relating to website activity and Internet usage. The IP address transmitted by your web browser within the scope of Google Analytics will not be associated with any other data held by Google.You can prevent the storage of cookies by selecting the appropriate settings on your web browser. If you do so, however, please note that you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data about your use of the website (including your IP address) generated by the cookie and its processing by Google by downloading and installing the web browser plug-in available at: For more information on the data privacy provisions for Google Analytics, please visit:
  4. Freshdesk
    In addition, we use the Freshdesk tool on our website, which is a service provided by Freshdesk Inc. (hereinafter referred to as “Freshdesk”). This tool uses cookies to support us in the processing of customer enquiries. The information recorded by Freshdesk is processed on different servers, some of which are located in the United States. Data can therefore be processed outside the European Union. We have no influence over the scope and further use of the data by Freshdesk, and our information is therefore based on our current understanding of how the system works.By integrating the aforementioned cookies, Freshdesk receives information on your web browser, your hardware and software, your Internet service provider, and your IP address, which can also be transmitted to the United States. Freshdesk uses this information to provide us with the services described above.For further information on the privacy policy of Freshdesk, please visit:
    If you do not wish your data to be passed on to Freshdesk, you can change your browser settings and opt out from having cookies stored on your computer. Alternatively, you can send us your enquiry using the following email address:
  5. Links and third-party websites
    This website may contain links to or from third-party websites. If you click on a link to one of these websites, please be aware that we cannot accept any responsibility or liability for the content or privacy policy of third-party websites. You should therefore refer to the applicable data protection rules and regulations before submitting any personal data of these websites.
  6. Safeguards to protect personal data
    We take comprehensive technical and operational security measures to prevent the loss or misuse of the personal data that we store. These measures are regularly reviewed and adapted to the latest technological developments. However, please note that, due to the structure of the Internet, the data may be accessed by unauthorised third parties. We have no practical ability to prevent such access. It is therefore your responsibility as a user to protect the data provided by you from misuse by means of encryption or any other appropriate method. In the absence of appropriate protective measures, in particular when data are transmitted in an unencrypted form – including when sent by e-mail – there is a risk that data may be read by third parties.
  7. Further information
    If you have any questions regarding the collection, processing and use of personal data or data protection in general, please contact

Version: June 2015

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